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“PBwiki down” message July 13, 2006

Posted by Andy Roberts in : Wiki , trackback

No pictures of a plumber or anything, just plain text on a white background but I like the way service providers try to sound reassuring:

PBwiki down

PBwiki is temporarily down due to an unscheduled networking hardware problem with our upstream internet provider. I’ve been in phone contact with staff onsite and they’re working with an on-call technician from the hardware vendor to resolve the matter.

Last update: Thursday, July 13 2006 at 3:45am PST

Our production servers are located in San Jose, California. You are reading this message on a development machine located in San Diego, California.

Your wiki is safe, and there is no risk of data loss. Our servers are fine but they currently can’t connect to anything outside of their building. Yes, we love you and yes we miss your wiki as much as you do. It’ll be back in a flash.

Thanks for your patience,

-Nathan Schmidt / PBwiki CTO

Apparently I was reading that in California.
Pbwiki is a great service by the way.

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2 Comments

Comment by David Weekly
2006-07-13 21:39:48

We’re back up now, btw. Sorry for the downtime. More details at http://forums.pbwiki.com/viewtopic.php?t=2083

 
Comment by Andy
2006-07-14 09:51:42

After it was said that all the pbwikis were back up, it still took another 12 hours or so for me to access mine, due probably to the lag in refreshing changed DNS details by my ISP. As well as commenting on my blog here, the support team also sent out emails to explain the situation and point to the forum.

 

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